Before we start...

Don't ever share your recovery phrase with anyone or anything. Whoever has it can steal all of the funds associated with that phrase. Never let it leave your control. Never back it up online. Now let's continue...


Backing up

Since Coinomi is an HD wallet, all you need as a backup is your Recovery Phrase. That simple list of words backs up all transaction histories and balances for all coins that you added under it. Back it up safely. 



You can review the Phrase at any time by going to "Settings - Manage wallets". Select the wallet you want to back up and choose "Recovery Phrase". Each entry on the "manage wallets" screen has its own phrase.


This is an example of a Recovery Phrase. All words must be written down in this exact order.

✅ It's essential to keep a proper backup of your phrases and never share them with anyone. This can never be emphasized enough.



It is essential that you have a backup of the recovery phrase and keep it stored somewhere safe and private. If anything happens to your device, it is the only thing that can restore access to your funds. If you lost your recovery phrase backup, please read this. Anyone who has access to it is able to move the coins without your permission. We do not have access to your phrase, never have and never will.


✅ You can write it down on paper or durable material and keep it in a fireproof vault.

✅ You can store it digitally offline in an encrypted file protected by a strong password.

✅ If you decide to store it digitally, it pays to be extra careful and use a clean device that was never online.


❌ Do not keep it on the same phone where Coinomi is installed. If you lose the phone, you lose everything.

❌ Do not store it digitally in plain text (or plain image), specially on cloud services.

❌ Do not leave it where other people can see it. Never share it with anyone, not even us.


⚠️ For security, your Recovery Phrase is never transmitted out of your device. If you lose it, we cannot retrieve it!

⚠️ If you ever set a BIP39 passphrase (unrelated to your app password), it must also be backed up and used when restoring. If your wallet has a BIP39 passphrase enabled, there will be a note saying so under your list of 24 words. The passphrase itself cannot be shown or recovered. If you enabled it and forgot what it was, you will not be able to restore.

⚠️ Knowing only your password or previously used addresses is not enough to recover your coins. You must have recovery phrase!


Restoring

If you ever lose or change phones, or want to use multiple devices at the same time, simply install Coinomi and choose the option "I already have a wallet" and input all words in order. On mobile devices, enter the first 3 or 4 letters of each word and select the suggestion below the keyboard for each of the words. Alternatively, you can use the buttons at the top to paste a copied Phrase, or scan a Phrase's QR code from another Coinomi device.


Select the "restore a wallet" option

After word 12, you can continue adding if your phrase is longer.


If you had a BIP39 passphrase, enable the "advanced settings" under the keyboard. The BIP39 option is an extra layer of security for your recovery phrase. It is not your password, you will set it on the next screen. Wallets in Coinomi are created without one by default. Do not select that option unless you know exactly what it is.


Passwords are individual for each device. You don't have the same one on every device, and a password change does not carry over to to other devices. After setting the password and selecting which coins you want to add, your balances should be visible within seconds after a refresh from our servers. Tokens are restored just the same, just add them from the "Add tokens" list.


Errors during restoration

The desktop or iOS versions may have different error messages, but all the possible error causes are listed below. If you are getting an error, the cause and solution are listed here.



  • After restoring, my wallets are completely empty

More details can be found on a dedicated page, please read: https://coinomi.freshdesk.com/support/solutions/articles/29000009679


  • Error message: "Recovery phrase is not valid. Check if some words are misspelled."

Solution 1 - incomplete phrase: make sure you're entering all words of your Phrase. If you haven't entered all the words yet, keep typing the next words using the blue keyboard just like you did initially. Coinomi will make room for more words as you type.


Solution 2 - words in the wrong order: double check your backup. Mixing up the order of words will make the Phrase invalid. It's only possible to restore access to coins when all the words are in the correct order. If you're entering the words exactly as in your backup, the backup itself could have the words in the wrong order. In this case the only solution is to try all possible combinations. Depending on the 

Solution 3 - typo in at least one of the words: double check your backup, you could be making a typo. All words must be exactly correct. If you're entering all words exactly as in your backup, your backup itself likely has a typo. You can check the full list of supported words here looking for words on your list that you could have misspelled, for example from "grid - grit", "awake - aware", "bind - bird", "review - reveal".


  • The keyboard does not let you write a word:

The blue in-app keyboard is programmed to only accept valid recovery words. If the word you are trying to write isn't accepted, it means you didn't copy your phrase correctly and you misspelled that word. You can see the full list of valid words here. Look for words that differ by one or two characters, words that sound similar to yours, or words that could have been autocorrected by "smart" keyboards when you originally backed up your Phrase.


  • Error message: "Could not verify your recovery phrase. Word list size must be multiples of three words."

Solution: A recovery phrase can only be 12, 15, 18, 21, or 24 words long. Make sure that you have not repeated or forgotten any words in your recovery phrase. If you wrote down a recovery phrase that is not of this length, you don't have the correct phrase. You may have created your phrase with an additional BIP39 password and are entering it as a 25th word. If this is the case, remove the word, check the box "Use a BIP39 passphrase" and enter your extra password(s). (Note that by default Coinomi creates wallets without a BIP39 passphrase)