“No Connection” appears when Coinomi is unable to communicate with the servers/nodes. You may also see a red dot on the corner of the screen, or the block height showing "H: -1". Yes, it is possible to have an internet connection in general, but still be unable to connect to our servers. It is possible to have a connection to some coins and not with others. As you will see below, there are many reasons your device could be prevented from reaching our servers.
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When this happens, you may notice the following:
- Coins are missing in the overview
- Transactions will not send
- You see an empty/incomplete transaction history or wrong balance
- You can't connect to exchanges
Don't worry, your coins are perfectly safe. This simply affects affects how the app displays the balance. To fix, try the following:
- Make sure you are using the latest version of Coinomi.
- Disconnect and reconnect to the internet. Make sure your phone’s internet is working properly. Try different WiFi and 3G networks.
- Select "... / Resynchronize" from the top right menu. Wait a few seconds for the app to have time to reconnect and update the wallet state.
- Connect to the internet via a VPN. If you are already using a VPN, try using a different country or disabling the VPN.
- On Android, clear the app cache on your Android's "Settings / Apps / Coinomi / Storage / Clear cache"
- Restart your device
- Make sure your ISP, router, firewall or VPN is not blocking ports in the range 6000-6200. Set your firewall and/or VPN to accept these ports if that is the case.
- Swipe down on your coin's balance screen so that the app attempts to connect to a different server.
- Recover the wallets with the recovery phrase on a different, trusted device.
- In some cases, a coin’s server may not be fully synced. If this is the case, you may not be able to send or receive transactions using that coin’s wallet. Send us a ticket at support.coinomi.com if you believe this is the case.