FAQ

Naming and Renaming Addresses or Wallets
In Coinomi, you can edit address names and wallet names. You can create an address book by naming addresses that are generated in your receive tab, the ...
Tue, 19 Jun, 2018 at 2:57 AM
How could I have access to my wallets with all needed passphrases and passwords so my family could take my coins?
If your family has physical access to your device when you're gone, all they need to know is your password. If they don't, they will also need ...
Thu, 1 Jun, 2017 at 12:53 AM
I've opened many tickets with Support but I still haven't got a reply.
Please do not submit repeat tickets.  Submission of repeat tickets only increases our backlog and does not get your ticket reviewed faster. Manual effort m...
Mon, 12 Jun, 2017 at 2:06 PM
Can a thief hack/bruteforce my stolen/lost device and spend my funds?
Is your phone rooted or not? Rooted devices are less secure as the app storage isolation practically exists only in theory after the rooting, making the dev...
Sun, 30 Jul, 2017 at 11:16 AM
Where does Coinomi store my private keys, and how does it encrypt them?
The private keys are derived from the master key. The master key is encrypted using AES. They are stored in the default application data space of An...
Mon, 5 Mar, 2018 at 1:06 PM
How Do I Participate In A Promoted ICO?
1. Click on the promoted ICO that you wish to participate in.  2. Under "Pay From", select the coin that you will contribute with.  ...
Sat, 28 Oct, 2017 at 9:33 PM
All about Omnilayer and Tether (USDT)
What is Omnilayer? Omnilayer is an open-source, fully-decentralised asset platform on top of the Bitcoin blockchain. What assets are available for Omni...
Thu, 6 Sep, 2018 at 2:24 PM
Can I get an ad-free version of Coinomi?
Sponsors’ banners are not ads. We will never display annoying, out of context, intrusive material that can disturb your wallet experience or allow network c...
Mon, 12 Feb, 2018 at 1:33 PM
What does “No Connection” mean?
“No Connection” appears when Coinomi is unable to communicate with the servers/nodes. Yes, it is possible to have an internet connection in general, but ...
Fri, 12 Oct, 2018 at 4:50 AM
Is Coinomi GDPR compliant?
What is the General Data Protection Regulation (GDPR)? The General Data Protection Regulation (GDPR) is an EU law which will be in effect from 25 May 20...
Sun, 7 Oct, 2018 at 8:46 AM