FAQ

How could I have access to my wallets with all needed passphrases and passwords so my family could take my coins?
If your family has physical access to your device when you're gone, all they need to know is your password. If they don't, they will also need ...
Thu, 1 Jun, 2017 at 12:53 AM
I've opened many tickets with Support but I still haven't got a reply.
Please do not submit repeat tickets.  Submission of repeat tickets only increases our backlog and does not get your ticket reviewed faster. Manual effor...
Fri, 2 Apr, 2021 at 4:40 PM
Can a thief hack/bruteforce my stolen/lost device and spend my funds?
Is your phone rooted or not? Rooted devices are less secure as the app storage isolation practically exists only in theory after the rooting, making the dev...
Wed, 7 Apr, 2021 at 10:40 AM
How safe are my funds? How are my private keys stored?
Your seed and private keys never leave your device. They are encrypted by an AES key derived from the password you currently have set for protecting the wal...
Fri, 2 Apr, 2021 at 4:40 PM
All about Tether (USDT)
Tether on Ethereum The Ethereum version of USDT is supported by Coinomi. Its ticker symbol is "eUSDT" to differentiate it from the Omnilayer toke...
Sun, 19 Sep, 2021 at 11:20 PM
Can I get an ad-free version of Coinomi?
Sponsors’ banners are not ads. We will never display annoying, out of context, intrusive material that can disturb your wallet experience or allow network c...
Wed, 7 Apr, 2021 at 10:34 AM
What does “No Connection” mean?
“No Connection” appears when Coinomi is unable to communicate with the servers/nodes. You may also see a red dot on the corner of the screen, or the bloc...
Sun, 19 Sep, 2021 at 11:22 PM
Is Coinomi GDPR compliant?
What is the General Data Protection Regulation (GDPR)? The General Data Protection Regulation (GDPR) is an EU law which will be in effect from 25 May 20...
Sun, 25 Jul, 2021 at 8:12 PM
Unable to Send Ethereum Token - Token Transfer Error
This article addresses what to do if you encounter a 'Token Transfer Error' when sending an Ethereum token. You may see this error on an explorer,...
Wed, 7 Apr, 2021 at 10:39 AM
How to sign / verify messages
Coinomi allows you to sign and verify messages on all supported coins. By signing a message with your address, you can prove that you own that address witho...
Wed, 7 Apr, 2021 at 10:36 AM