FAQ

I've opened many tickets with Support but I still haven't got a reply.
Please do not submit repeat tickets.  Submission of repeat tickets only increases our backlog and does not get your ticket reviewed faster. Manual effor...
Wed, 6 Feb, 2019 at 7:55 AM
How safe are my private keys? How are they stored?
Your seed and private keys never leave your device. They are encrypted by an AES key derived from the password you currently have set for protecting the wal...
Wed, 25 Sep, 2019 at 10:18 AM
How Do I Participate In A Promoted ICO?
1. Click on the promoted ICO that you wish to participate in.  2. Under "Pay From", select the coin that you will contribute with.  ...
Sat, 28 Oct, 2017 at 9:33 PM
All about Omnilayer and Tether (USDT)
What is Omnilayer? Omnilayer is an open-source, fully-decentralised asset platform on top of the Bitcoin blockchain. What assets are available for Omni...
Wed, 18 Sep, 2019 at 6:12 AM
Can I get an ad-free version of Coinomi?
Sponsors’ banners are not ads. We will never display annoying, out of context, intrusive material that can disturb your wallet experience or allow network c...
Mon, 12 Feb, 2018 at 1:33 PM
What does “No Connection” mean?
“No Connection” appears when Coinomi is unable to communicate with the servers/nodes. You may also see a red dot on the corner of the screen, or the bloc...
Sat, 3 Aug, 2019 at 1:03 PM
Is Coinomi GDPR compliant?
What is the General Data Protection Regulation (GDPR)? The General Data Protection Regulation (GDPR) is an EU law which will be in effect from 25 May 20...
Sun, 7 Oct, 2018 at 8:46 AM
Unable to Send Ethereum Token - Token Transfer Error
This article addresses what to do if you encounter a 'Token Transfer Error' when sending an Ethereum token. You may see this error on an explorer,...
Wed, 6 Feb, 2019 at 8:00 AM
How to sign / verify messages
Coinomi allows you to sign and verify messages on all supported coins. By signing a message with your address, you can prove that you own that address witho...
Mon, 20 May, 2019 at 3:36 PM
Callisto Cold Staking
On November 2018 Callisto (CLO) started their Cold Staking contract. To be able to Cold Stake in Coinomi you must be using at least the app version 1.11.7 (...
Sat, 3 Aug, 2019 at 1:15 PM